WSJ News Exclusive | Meta Strikes Deal to Divest Itself of Kustomer

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When Meta Platforms closed a deal last year to acquire business-software provider Kustomer for $1 billion, the tech giant had high hopes for how it could integrate the services of the startup.

Meta said the acquisition would enable companies to use its messaging apps for customer service, helping fulfill its longstanding ambition to turn its platforms into e-commerce giants. 

But…



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